How
do I pay the rent a goalie?
The only method of payment is cash paid directly to
the goalie at the time of the game.
How
long will it take to confirm a goalie?
If you send an email or fill out our online form, we
can usually get back to you right away by email. However,
if you must call we try to get back to you within 30
minutes.
What
is your cancellation policy?
As part of our service we do not charge for cancellations
as long as we can notify the goalie. If the goalie does
show up we ask that you compensate them $20 for their
time and effort.
Is
there any kind of guarantee? What if the rent a goalie
just plain sucks?
Keep in mind anyone can have a bad game, but if you're
not happy with any aspect of our service, let us know
and we'll make sure your next rental is either discounted
or free. To eliminate this problem we evaluate all our
goalies before they join our team, so we know exactly
what level they're capable of playing.
What
if I want the same goalie as the last time?
No problem. Just ask your goalies name and the next
time you call, we will do our best to send the same
goalie.
When
do surcharges apply?
Games before 7am or after 11pm, games outside the GTA
or short notice requests, we will charge an additional
$5 or $10 depending on the situation.
Don't have a regular goalie; can one be rented for the
whole season?
Absolutely! Give us a call and we can arrange a discounted
rate depending on the number games.
If
your question has not been answered, please email kevin@goaliestogo.com
or
call, (416) 268-8841 and we'll be happy to get back
to you asap.
